Frequently Asked Questions (FAQ)

At Collins Medical Solutions, we know that clear answers make life easier. Below you’ll find helpful information about our products, services, and policies. If you don’t see your question here, contact us anytime—we’re here to help.

Resupply Programs

How often will I receive my resupply items?
Resupply schedules depend on your insurance coverage and care plan. We coordinate with you and your provider so you get what you need on time—every time.

Do I need to call each time I need a refill?
No. Once enrolled, our team will remind you and help manage your schedule so you never run out.

Equipment Delivery & Setup

Do you offer same‑day delivery?
Yes, many items are available for same‑day or next‑day delivery within our Connecticut service area. Learn more about delivery here.

Will someone help set up my equipment?
Absolutely. Our own technicians will install and demonstrate how to use your equipment before we leave.

Insurance & Billing

Are products covered by insurance?
Many are! Coverage depends on your plan and verification. We’ll work with your provider and clearly explain any out‑of‑pocket costs. See our Insurance Coverage page for details.

What if my insurance changes?
Let us know as soon as possible. We’ll update your information and keep your service uninterrupted.

Returns & Exchanges

Can I return a product?
Some products can be returned if they’re unused and in original packaging within 10 days of delivery. View our Return Policy for more details.

General

Do you have a showroom?
Yes! Visit us by appointment at our Bridgeport location. See Showroom info here.

How can I get more help?
Just Call Collins at (203) 576‑8642, use our contact form, or chat with us online. We’re here to guide you every step of the way.

Need a Quick Answer?

We’re just a phone call away. Call (203) 576‑8642 and let us help you right away.