Return Policy

At Collins Medical Solutions, we stand behind the quality of every product we deliver. If something isn’t right, we’re here to help. Our Return Policy is designed to be clear, fair, and handled with the same care and respect you expect from our team.

What You Need to Know

  • Eligibility: Most unused products in their original packaging can be returned within 10 days of delivery.
  • Medical Product Guidelines: Due to the nature of certain medical products, some items may not be eligible for return once opened or used. If you’re unsure, please contact us before opening.
  • Condition: Items must be in original condition with all accessories, manuals, and packaging.

How to Start a Return

If you believe your item is eligible for return, reach out to our team and we’ll guide you step by step:

  • Contact us by phone or email with your order number and details about the item.
  • Follow instructions from our team to package and ship your item back safely.
  • Refunds & exchanges will be processed promptly once the item is received and inspected.

Why Choose Collins?

  • Trusted local service for over 90 years.
  • Friendly guidance from a team that treats you like family.
  • Clear policies so you can shop with confidence.
“If it’s not good enough for our own family, it’s not good enough for yours.”

Related Information

Need details about delivery or setup? Visit our Shipping, Delivery & Setup Info page for more guidance.

Questions?

Just Call Collins at (203) 576‑8642 and we’ll help you understand your options or start a return right away.