Local DME Care vs National Providers

How Collins C.A.R.E.S Creates a Better DME Experience for Connecticut Patients

When you or someone you love needs medical supplies—whether it's diabetes sensors, compression stockings, CPAP equipment, or incontinence products—the process often starts the same way: a list of national 1-800 numbers and a sense that you're on your own to figure it out.

Those lists usually include large, familiar names like Byram Healthcare, Edgepark, Lincare, and Apria. They also include a local, family-owned provider that has been part of Connecticut's healthcare community since 1931: Collins Medical Solutions.

The difference isn't about being bigger or smaller.

It's about how care is delivered—and how people are treated along the way.

At Collins, everything we do is guided by our commitment to surround patients with complete, end-to-end support. That promise is supported by the tools and processes that help us deliver care efficiently—without ever losing the human connection.

What Collins C.A.R.E.S Means for You

Collins C.A.R.E.S is our promise to care for every part of your experience—not just the equipment you receive. From your first phone call to ongoing resupply and follow-up, our local team stays involved so you're never left chasing answers.

This model is built on five core commitments—the Collins Standard of Care:

  • Compassion – We lead with humanity, patience, and dignity. We listen first.
  • Accessibility – Care should be easy to reach and easy to understand—plain-language, senior-friendly, and local.
  • Reliability – We do what we say we'll do. Consistent follow-through is non-negotiable.
  • Empathy – We recognize the emotional weight behind healthcare decisions and respond with understanding.
  • Service – We take ownership from the first call through long-term support—proactive, accountable, and solution-oriented.

Where many national providers are designed around scale and automation, Collins C.A.R.E.S is designed around continuity, accountability, and trust.

C.A.R.E.S at a Glance

Experience Typical National DME Model Collins Medical Solutions
Care Model High-volume, system-driven Collins C.A.R.E.S: complete, local care
Smart Processes Automated, impersonal Collins C.A.R.E.S: human-guided tools
Diabetes Supplies Processing queues Proactive authorization support
Compression Self-measure Certified in-person fitting
Resupply Fixed auto-ship C.A.R.E.S-guided, needs-based
Support Call centers Direct local line: 203-576-8642

Why Connecticut Patients Choose Collins

For more than 90 years, Collins Medical Solutions has been part of Connecticut's healthcare community—not just as a supplier, but as a trusted partner. We started as a community pharmacy in 1931, and we've grown with the needs of the people we serve.

With Collins C.A.R.E.S, you're supported before, during, and after every delivery. With Collins C.A.R.E.S, the process is clearer, smoother, and easier.

Together, they create an experience built around people—not systems.

Ready for a Collins C.A.R.E.S Driven DME Experience?

Switching to Collins is simple, and support starts right away.

👉 Transfer your prescription to Collins Medical Solutions
👉 Experience the Collins C.A.R.E.S Model in action

📞 Questions? Just Call Collins at (203) 576-8642.
A real person is ready to help—because that's how C.A.R.E.S works at Collins.