Shipping policy

Collins Medical Solutions Shipping Policy

Effective Date: February 11, 2026

At Collins Medical Solutions, we understand that timely and accurate delivery of medical equipment and supplies is essential. This Shipping Policy is designed to set clear expectations while supporting safe handling and dependable service.

Order Processing

• Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays.
• Orders placed after business hours or on non-business days will be processed on the next business day.
• Processing times may vary due to product availability, verification requirements, or regulatory considerations (especially for certain medical items).

Shipping Methods & Carriers

We ship using reputable national carriers selected based on destination, package size, and product requirements. Shipping options and costs are calculated at checkout.

• Shipping is available to eligible U.S. addresses.
• Certain products may have shipping restrictions based on size, weight, safety, or regulatory guidelines. If an item has restrictions, it will be noted on the product page or communicated before shipment.

Shipping Costs

Shipping charges are calculated at checkout based on:

• Order weight and dimensions
• Delivery destination
• Selected shipping method

Any applicable taxes or surcharges will be displayed before your order is completed.

Estimated Delivery Times

Delivery timeframes are carrier estimates and begin once the order has shipped. While most orders arrive within the estimated window, delivery times are not guaranteed and may be affected by circumstances outside our control, including:

• Carrier delays
• Severe weather conditions
• Natural disasters or emergencies
• Customs processing (if applicable)
• Other unforeseen disruptions

Shipment Confirmation & Tracking

Once your order ships, you will receive a shipment confirmation email with tracking information (when available).

• Tracking updates are provided by the carrier and may take 12–24 hours to appear in the carrier's system after shipment.
• You can use the tracking number to monitor your package's progress through the carrier's website.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

• Collins Medical Solutions is not responsible for delays, misdeliveries, or additional fees resulting from incorrect or incomplete addresses.
• Orders returned due to address errors may be subject to additional shipping charges and/or restocking fees, consistent with our Return & Refund Policy.

Please double-check your shipping address before completing your order.

Lost, Delayed, or Damaged Shipments

Once an order is transferred to the carrier, delivery responsibility rests with the carrier. If your shipment is lost, delayed, or damaged in transit, please contact us promptly so we can assist with the carrier claim or resolution process when applicable.

For damaged items, we may request:

• Photos of the shipping box/packaging (showing exterior damage)
• Photos of the damaged product
• Your order number and a brief description of the issue

We will work with you and the carrier to resolve the matter as quickly as possible.

Medical Product Handling

Many medical products require special handling due to fragility, hygiene, or regulatory considerations. We package products using industry best practices and appropriate protective materials to support safe delivery.

However, Collins Medical Solutions cannot control carrier handling once the shipment is in transit. We appreciate your understanding and encourage you to inspect packages upon delivery and report any concerns immediately.

Shipping Restrictions

Certain items may be subject to shipping limitations or may not be eligible for shipment to specific locations due to:

• Carrier rules and regulations
• Product size, weight, or hazardous material classifications
• State or local regulatory requirements
• Remote or restricted delivery areas

These restrictions will be noted on product pages or communicated before shipment when applicable. If you have questions about whether a product can be shipped to your location, please contact us before placing your order.

International Shipping

At this time, Collins Medical Solutions ships only within the United States. We do not currently offer international shipping services.

Same-Day & Expedited Delivery

For customers in our local service area, same-day delivery may be available for select products. Please visit our Same-Day Delivery page or contact us directly to confirm eligibility and scheduling.

Expedited shipping options (when available) will be displayed at checkout. Additional fees apply for expedited services.

Questions or Concerns

If you have questions about shipping, delivery timelines, or order status, our team is here to help. Please contact us with your order number so we can assist you efficiently.

Collins Medical Solutions
Just Call Collins

📞 (203) 576-8642
✉️ info@collinsmedical.net
🕒 Monday - Friday, 9:00 AM - 5:30 PM EST
📍 1526 Barnum Avenue, Suite 1, Bridgeport, CT 06610

Thank you for trusting Collins Medical Solutions with your medical equipment and supply needs. We're committed to delivering quality products with care and reliability.